>FAQ

• Will etching and marking damage my stuff?

  We etch using a laser, not a drill bit, which allows us to precisely control the process. Unlike traditional etching and inscribing, a laser adds almost no pressure to the item and very little heat to adjacent areas. Without an actual bit to create friction and pressure, there is little chance an item could be damaged as a side effect. We also have more than one method of marking, applying the best process for the item and material it is made out of.

• Are the etching/markings permanent?

  Laser etching is permanent. If you want something less than permanent, we suggest decals.

• Can you do color?

  Etching has limited coloring options, depending on material and color. Most material offer up to three color tones: the base, when etched lightly, and when etched deeply. For materials such as a painted metals, only two tones will show, the paint color and the underlying metal color.

  Paints and clear coats are available to add color to an already etched item. Paints are best applied by first masking the surface of the item, then etching off the areas where color needs to be added, effectively making a stencil. Applying the paint over the underlying material, rather than over the original paint/anodization, allows for a smoother finish and stronger durability. Color combinations will not be photorealistic, but are great for logos and designs.

• I have my own picture, can I use it?

  Of course, send it in and we will let you know how well we can work with it and what options you have. Just remember that the higher quality the picture, the higher quality of the etching.

• What materials can you etch on?

  Laser etching is able to mark on most materials. Check the list below for what materials we can work with:

  Steel Aluminum Acrylic Plastic (except PVC/Vinyl) Glass

  Wood Painted Metals Marble Rubber Ceramic

• What materials can you cut?

  Our laser is able to cut all of the non-metal materials listed above.

• I want to etch/grave something, what should I do?

  First, go through our website product page. Select the type of item you want worked on, describe how you want it to be customized, and attach any pictures you want us to work with. When we receive the order, our staff will take a look at the request and we will begin our consultation process. We will give suggestions and alternative possibilities of what you want. Once you are satisfied with what we can offer, we will pick up the item and return it the next day once it is completed.

• How does shipping work?

  For orders based around the Boston Metro area, we will pick up the item, work on it, and deliver it back within 24hrs. Prices includes the cost of pickup and delivery. For orders outside the continental US, a surcharge will be added based on your location.

• I'm not in the Boston area, can I send something through the mail to be worked on?

  Yes, our services are available outside of Boston area, but the process will take longer due to shipping and receiving. For certain daily essentials, this may not be a feasible option for some, but we will accomodate to the best we can to all who are interested. The shipping cost of the finished good is covered by LaserWarez.